General Assists Information
- Windows 2000 Installation Problems
Our Assists applications currently use the InstallAnywhere installer from
ZeroG. Some of our customers that are running
Windows 2000 have reported problems with their installation. Here are some tips to help
get your Windows 2000 Assists application running.
Symptom
When you try and start your Assist application, you receive one of the following error
messages:
- Windows Error 3
- javaw.exe problem. Error log generated.
Solution
- Using Windows Explorer, navigate to your C:\Program Files\AGS folder. Inside their you
will see a folder for each of the Assists applications that you have installed. For
example, if you are having a problem with the KABC2 Assist, there will be
a folder named KABC II ASSIST. Look inside the folder of the application
that your are having trouble with.
- Find a file in that folder that has a file extension of .lax. Again, if you
are troubleshooting the KABC2 application, the name of this file will be
KABC II ASSIST.lax. Double-click on the file to open it in Notepad.
- Look for a line starting with lax.nl.current.vm. Edit the value that
appears after the equals sign, like this:
What you want to have is the path to where your java executable program is located, java.exe.
The location shown in this example is correct as of 09/17/2004, but will change in the
future if you install a new version of java.
- Save your changes and exit Notepad.
Symptom
When you start your Assists application, you are getting an error that states something to the
effect that the database is not accessible or is locked.
Solution
There are two possibilities:
Multiple Copies
Make sure you are not trying to run multiple copies of your Assist application. Also, if you
have more than one Assist application installed, for example, KABC2 and KTEA2, and both are using
the same local database instance, you may only have one running at a time.
Permissions
When you started your Assists application for the first time, you saw this dialog:
If you selected the All Users option and you were running from an account that does not have
administrative privileges on this machine, you can end up with this problem.
To fix it, perform the following steps:
- Start the application, but as soon as you see the splash screen, start tapping on the
P key. If you are not quick enough you will have to quit and start over. What you
want to end up with is a window that looks like this:
.
- Expand the nodes starting with System until you see the node (or folder) for your
Assist appliction. In this example, we are working with KABC2:
.
- Click on the node for the application to highlight it, then click the Delete Node
button. Then you can click Close to exit from the preferences inspector.
- Now restart your application. You will be presented with this dialog:
When you do, make sure the option labelled Only This User is selected before
clicking the Next button and continuing with your startup.